Offline-Safe Recording - ROSC.ai Tutorials

A dropped connection doesn't cost you the visit

When you record a visit in the ROSC web app, the audio is also saved on your device. If your internet connection drops, recording continues, and the visit is uploaded and processed once you're back online. There is nothing to switch on.

Step-by-Step Instructions

Start a visit in the ROSC web app as usual
Open ROSC at app.rosc.ai in your browser and start a new visit. While you record, ROSC keeps a copy of the audio on this device.
If the connection drops, keep recording
If the connection drops, ROSC shows "Offline: recording is being saved on this device." Keep the tab open and carry on with the visit.
Submit: the recording uploads when you're back online
Submit the visit as usual. If you're still offline, ROSC keeps the recording on this device and uploads it automatically when the connection is back. The copy on the device is removed once ROSC has received it.
Check Pending recordings
Pending recordings in the navigation lists anything still waiting on this device, with its status. From there you can retry an upload, download the audio, or discard it.
Recover a recording that wasn't submitted
If the page was closed, reloaded or interrupted before you submitted, ROSC offers the recording the next time you open it, for example "Recovered recording from 10:42 (38 min)". Choose Process to create the visit, Download to keep a copy, or Discard.

Good to know

Recordings that haven't reached ROSC are kept on the device for up to 7 days, then deleted.
If the device is low on storage, ROSC tells you. If it runs out of space, recording continues in that tab only, so keep it open until you submit or download the audio.
On a shared computer, submit or discard your recordings before you leave. When you sign out with recordings still on the device, ROSC asks whether to keep or delete them.
Transcription and note generation happen after upload, so the note is ready once you're back online.

Troubleshooting

An upload keeps failing

Check your connection, then open Pending recordings and choose Retry. If it still fails, download the audio so you have a copy and contact info@rosc.ai.

I can't find a recording

Check Pending recordings on the same device and browser you recorded on. If it isn't there, it may have uploaded already: look for it in your visits.